Terms & Conditions - Working Policy

1. User Responsibilities

At zWorkers.com, all users, including both freelancers and clients, are expected to maintain a high standard of professionalism. By using the platform, you agree to the following:

• Freelancers: You are required to deliver work according to the agreed-upon terms. This includes meeting deadlines, providing high-quality results, and adhering to the scope of work outlined by the client. Communication must be clear and responsive throughout the project to avoid misunderstandings or delays.

• Clients: You are expected to provide clear and detailed instructions for each task or project you post. Any changes in the scope of the project after it has been assigned must be communicated and mutually agreed upon. Clients are also responsible for releasing payments promptly upon successful completion of the task.

Failure to meet these standards may result in penalties, suspension, or account termination.

2. Payment Policies

Payments on zWorkers.com are handled through our secure payment gateway to protect both clients and freelancers. Here’s how the process works:

• For Clients: Once you assign a project to a freelancer, the agreed payment amount will be securely held until the task is completed and approved. You are responsible for reviewing the work and approving the payment once you are satisfied with the result. Payments must be made promptly to avoid delays for the freelancer.

• For Freelancers: Freelancers will receive payment only after the client approves the completed project. It is essential to maintain communication and deliver the work according to the agreed terms to ensure timely approval and payment.

In case of any payment disputes, zWorkers.com offers a resolution process (see Section 5).

3. Cancellation & Refund Policy

• Freelancers: If a freelancer is unable to complete a task due to unforeseen circumstances, they must inform the client as soon as possible. Failure to complete the job may result in cancellation of the task without payment.

• Clients: If a client wishes to cancel a project, they must notify the freelancer immediately. Any work completed up to that point must be compensated as per the agreement, unless otherwise negotiated.

Refunds will only be processed in cases where the work has not been completed according to the agreed-upon terms, or where there has been a breach of the terms of service. Refunds will be processed after thorough review and approval by zWorkers.com.

4. Dispute Resolution

At zWorkers.com, we aim to minimize disputes by fostering clear communication and mutual respect between users. However, if disputes arise, we have a dedicated process to handle them:

• Both parties are encouraged to first try resolving any issues directly through open communication.

• If a resolution cannot be reached, users may submit a formal dispute to zWorkers.com within 7 days of the project’s completion or payment date. The platform’s dispute resolution team will review all communications and evidence provided by both parties and make a fair judgment.

• The decision made by zWorkers.com regarding disputes is final, and both parties must adhere to the ruling.

5. Work Quality and Performance

• Freelancers are expected to maintain a consistent level of quality in their work. Substandard or incomplete work may result in negative feedback, non-payment, or project cancellation. Repeated low-quality performance can lead to suspension from the platform.

• Clients are responsible for providing constructive feedback to ensure freelancers understand their requirements. Freelancers have the right to request clarification if the provided instructions are vague or incomplete.

6. Accountability and Fair Use

To ensure fairness and transparency, zWorkers.com expects all users to abide by the platform’s guidelines, including:

• No Misrepresentation: Users must not misrepresent their skills, experience, or project requirements. This includes creating false profiles or posting deceptive job listings.

• No Fraudulent Activity: Any fraudulent activity, including submitting fake reviews, non-payment, or theft of intellectual property, will result in immediate account termination.

• Work Outside the Platform: All payments and agreements made for work conducted through zWorkers.com must be completed within the platform. Users attempting to bypass the payment system or engage in unauthorized transactions may face account suspension.

7. Privacy and Data Security

zWorkers.com values your privacy and is committed to protecting your personal and financial information. Our platform is equipped with secure encryption technology to ensure the safety of your data during transactions and communications. We do not share your information with third parties without your consent.

By using zWorkers.com, you agree to our privacy policy, which outlines how we collect, use, and protect your personal data.

8. Platform Usage and Guidelines

• Platform Maintenance: zWorkers.com reserves the right to update, modify, or temporarily disable portions of the website for maintenance or improvement purposes. Users will be notified in advance of any significant updates or downtime.

• Termination of Service: zWorkers.com reserves the right to suspend or terminate user accounts that violate these terms or engage in fraudulent or harmful behavior. The decision to terminate accounts is final.

9. Limitation of Liability

While zWorkers.com strives to provide a reliable and secure platform, we are not liable for any losses, damages, or delays that may occur due to third-party actions, unforeseen technical issues, or miscommunication between clients and freelancers. Users assume full responsibility for their use of the platform.